The Customer Service Survival Kit: Wh...
Richard S. GallagherThe worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a cri...
Stress-Free Small Talk: How to Master...
Richard S. GallagherSmall talk, big victory―your guide to managing social anxiety and making conversationLeave your anxious feelings at the door in any social situation―and see a world of possibilities open up for you. Stress-Free Small Talk is fille...