Revolutionary Conversations: The Tool...
Mark H. FowlerWho would imagine that one word could change your life? Introducing the S.H.A.R.E.™ Tools, which together spell the word that leads to positive connections and the success of Revolutionary Conversations. Developed over the course o...
The Customer Service Survival Kit: Wh...
Richard S. GallagherThe worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a cri...
Talk Like TED: The 9 Public-Speaking ...
Carmine GalloIdeas are the currency of the twenty-first century. In order to succeed, you need to be able to sell your ideas persuasively. This ability is the single greatest skill that will help you accomplish your dreams. TED Talks have redefin...
The Storyteller's Secret: From TED Sp...
Carmine GalloHow did an American immigrant without a college education go from Venice Beach T-Shirt vendor to television's most successful producer? How did a timid pastor's son surmount a paralyzing fear of public speaking to sell out Yankee stad...
A much-needed "people skills" primer and master class in all facets of workplace communication Do you know how to ask for help at work without sounding dumb? Do you know how to get valuable and useful feedback from your col...
How to Be a Wildly Effective Complian...
Kristy Grant-Hart"How to Be a Wildly Effective Compliance Officer" teaches compliance professionals the secrets of influence, persuasion and motivation so they can become in-demand business assets.This book is a powerful guide to help practi...
Difficult Conversations (HBR 20-Minut...
Harvard Business ReviewYou have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's construct...
You've Got 8 Seconds: Communication S...
Paul HellmanEvery day at work, people do three things: talk, listen, and pretend to listen. That's not surprising—the average attention span has dropped to 8 seconds. To get heard, says high-stakes communications expert Paul Hellman, you need t...
Emotional Judo: Communication Skills ...
Tim HiggsDifficult Conversations made Easy! If getting good results in high-stakes conversations is important to you. If you want the: *self confidence, to speak up in the face of intimidation *self control, to keep your cool and not injure yo...
Be the Best Bad Presenter Ever: Break...
Karen HoughIf you're like most people, the phrase "You'll be giving a presentation" is on a par with "It looks like that molar will have to come out." Well, let's be honest: you'd prefer the surgery, wouldn't you? One reason...
Why People Don't Believe You...: Buil...
Rob JollesFor some, projecting confidence and credibility is second nature. For others, it seems like a foreign language they'll never learn - until now. Rob Jolles delivers down-to-earth solutions for anyone looking to enhance the most basic n...
Branding: A Very Short Introduction (...
Robert JonesBranding is possibly the most powerful commercial and cultural force on the planet. Iconic names such as Coca-Cola, Nike, Manchester United, Harry Potter, and Google are known and recognized by millions of people worldwide. As the mar...
Powerfully Simple Meetings: Your Guid...
Peter KiddFor most of our early careers, the cofounders of MeetingResult were stuck in conference rooms just like yours. We sat through unproductive, unplanned, unstandardized and over-attended meetings that drove ambiguous outcomes while consu...
Unlocking the Magic of Facilitation
Sam Killermann"Meg and Sam have given us a gift; their book is smartly designed to invite new and seasoned facilitators to be intentional about having those tough group discussions. As an educator and facilitator, this book gives me a framewor...
8 Lessons in Military Leadership for ...
Robert T. KiyosakiRobert Kiyosaki's new book 8 Lessons in Leadership draws from his years at the Merchant Marine Academy at Kings Point and his service in the United Sates Marine Corps. With compelling stories and examples and a engaging way of compari...
Collaborating in the Workplace: A Gui...
Ike LasaterCollaborating in the Workplace arms readers with tips to help teams collaborate and create more powerful outcomes. Focusing on the key skills necessary for effective collaboration, along with practical exercises to help improve these ...
Speaking with Strategic Impact: Four ...
Kate LeVanSpeaking with Strategic Impact is for business people who make their living--or their mark--through presentations long and short. It's a must-read if you're a consultant, analyst, pitch team leader, roadshow executive, technology spec...
The Corporate Mystic 2.0: A Guidebook...
Kate LudemanWhat does it take to succeed in the 21st century? Today's creative business leaders already know the answer and it's not about cutting overhead, downsizing or meeting next quarter's budget. Corporate leaders of the 21st century will b...
Dig Your Well Before You're Thirsty: ...
Harvey MacKayBestselling author Harvey Mackay reveals his techniques for the most essential tool in business--networking, the indispensable art of building contacts.Now in paperback, Dig Your Well Before You're Thirsty is Harvey Mackay's last word...
The Language of Trust: Selling Ideas ...
Michael MaslanskyWhat to Say, How to Say It, Why It Matters If you're trying to sell something-whether it's a product, a service, or an idea-you are facing a new era of consumers who listen less and question more. The Language of Trust is for anyone...
Speak Up For Your Business: Presentat...
Michelle Mazur Ph. D.Do you love your business but don't know how to talk about it with others? Is the fear of public speaking keeping you from taking your business to the next level? You know public speaking is a great way to establish your credibility, ...
How to Speak So People Really Listen:...
Paul McGeeLearn how to inspire your audience with best-selling author Paul McGee!13 things you'll discover when reading this book...1. The big lesson Steve Jobs learnt when an advertising exec threw something at him... and how it will help how ...
Effective Communication at Work: Spea...
Vicki McLeodAs employees increasingly find themselves working remotely, the ability to communicate clearly and effectively is-now more than ever-an indispensable skill. Whether you talk, text, or tweet, Effective Communication at Work contains th...
Don't Suck on a Straw During Your Spe...
Mary MillaIn this humorous and practical guide to public speaking, Mary Milla offers tips for moving your presentations out of the PowerPoint weeds.Drawing on more than two decades as a public speaking coach, Mary debunks common excuses and ...
Inside each of us exists a unique persona - a presence that is powerful, personal and genuine. What if you could tap into your greatest gifts and talents, to create a more powerful impression, a more impactful message, and greater co...
Do You Talk Funny?: 7 Comedy Habits t...
David NihillPublic speaking can be terrifying. For David Nihill, the idea of standing in front of an audience was scarier than cliff jumping into a thorny pit of spiders and mothers-in-law. Without a parachute or advanced weaponry. Something had ...
LinkedIn: Tell Your Story, Land The J...
Jeff NormanMeet the World's Largest Career and Networking Site: LinkedIn LinkedIn is dominating the world of business-based networking, yet many of its users don't know how to make the most of it, while others are hesitant to join yet another s...
Deep Listening: Impact Beyond Words
Trimboli OscarOver 55% of your day is spent listening; yet only 2% of us have been trained in how to listen. What is poor listening costing you?Do you rush from meeting to meeting, your head buried in the last conversation you had, without time to ...
LOYAL: Listen Or You Always Lose: A L...
Aaron PainterLoyal employees attract loyal customers.Companies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their ...
Wait: The Art and Science of Delay
Frank PartnoyWhat do these scenarios have in common: a professional tennis player returning a serve, a woman evaluating a first date across the table, a naval officer assessing a threat to his ship, and a comedian about to reveal a punch line?In t...