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Please use the Report Problem link located next to each of your current orders on your Orders page. You will be able to report paperback titles as BookLender shipped this title but I never received it after 14 days from the day they shipped, 7 days for audiobooks. You will be able to report paperback titles as I returned this title but BookLender never received it after 28 days from the day they shipped, 14 days for audiobooks. The reason for these ranges of days is due to the inconsistency in the mail delivery times.
No, we offer 20 different Combo Membership plans to meet your reading and listening needs. Click here to learn more about our Combo Membership Plans.
For paperbacks, the return mailer is normally folded and tucked neatly in one of the books. Please make sure you double check the books before contacting us. For audiobooks, the return mailer is folded and placed in the mailer sent to you. Please check inside the mailer you receive before contacting us. MP3-CD audiobooks are sent in a 2-Way mailer that is also used to return your order. Members are encouraged to put return mailers in a safe place to avoid losing them. Replacements are costly.
Your order may be delayed for one of the following reasons:

1. You do not have any books on your queue. Please add books to your queue.
2. You do not have any books on your queue. Please add books to your queue.
3. All the titles on your queue have not been published yet. Please add some current titles.
4. All the titles on your queue are older, rare books. The inventory of these books is limited and it would be best if you add more current titles to your queue.
5. None of the titles on your queue are currently in stock. We will generate your next order, then order the titles in that order from one of our distributors. The titles will arrive in our warehouse within 1-2 business days and will ship to you the same day.

Keeping as many books as you can on your list at all times (we recommend at least 10-15 current titles) will reduce or eliminate delays.
We ship the first available title(s) to insure members receive the maximum number of books (audiobooks) each month. New orders are generated based on the order of your queue and availability at the time the order is generated. When we receive your returns, our system automatically generates your next order by starting the top of your queue selection the first 1, 2, or 3 available books on your queue, depending on your membership plan. If the first book on your queue is currently not in stock the system will proceed to the second, third, fourth, and so on until it finds enough available books to fulfill you next order.
Your Queue is the key to your subscription. When you find a title you want, click the red Add button and the title will automatically be added to the end of your queue. We automatically ship the number of books your membership plan allows. When we receive your return, we automatically ship the next available selection(s), and so on. You can add up to 500 titles to your queue, remove titles from your queue, and change the order of your queue at any time. We recommend keeping at least 10-15 books on your queue at all times so we always have titles to send you.
Paperbacks

Orders are shipped via U.S. Media Mail and should be received within 3-10 business days (7-10 business days if you live on the West Coast). For residents in Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and APO/FPO addresses, please allow an additional 2-5 business days.

Audiobooks

Orders are shipped via U.S. First Class Mail and should be received within 2-5 business days. For residents in Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and APO/FPO addresses, please allow an additional 2-3 business days.
If you have fallen in love with a book you have rented, you may keep it by going to your Account page and clicking on the Keep a Book link located under the Account Maintenance section. Simply select the title(s) you'd like to keep and follow the prompts. Certain titles with limited availability may not be kept. You may use accrued credits to keep a book.
Book members are required to return the same number they receive in each order (book members will find a return mailer tucked neatly in one of the books). We do allow members to send back different titles from different orders. If book members fail to return the correct number of titles, there will be a delay until the correct number is received. Audiobook orders are shipped individually and simply need to be returned in the same mailer they were received in. All returns are processed the same day BookLender receives them.
Yes, if you have a PayPal account and use your checking account as a source of funding, you can join.
Please use the Report Problem link on your Orders page or Report Shipping Problem link in your Account so that we may correct the problem.
For the greatest value and enjoyment, you should pick a plan that circulates enough orders to always have books to read (audiobooks to listen to). The 4 at-a-time book plan usually provides 4-6 books each month as an example. The 2 at-a-time CD & MP3-CD audiobook plan usually provides 3-4 audiobooks each month as an example. The higher the plan, the lower cost per book (audiobook).
If an order is generated for a title that is currently not in stock and another title on your queue becomes available, the system will swap the unavailable title in your order with the available title on your queue.
BookLender uses the most advanced encryption method available and does not store your credit card number. It's actually safer to use your credit card on the BookLender website than in a restaurant or store!
Click the Buy / Activate Gift link at the top of the site and then select Buy Gift Membership. There are many gift memberships to choose from. There is also a Gift Memberships link at the bottom of any page.
Click the Buy / Activate Gift link at the top of the site and then select Activate Gift Membership. You will need your Gift ID# in order to activate your membership. There is also a Gift Memberships link at the bottom of any page.
No, you do not have to be a member to buy books or audiobooks. Just click on the Buy Books link at the bottom of any page and add books to your shopping cart.