Help

After signing up, browse the Web site and add titles to your queue by clicking the red Add button. We automatically ship the number of titles your membership plan allows. The remaining titles in your queue will be queued up for future orders. We recommend keeping at least 10-15 titles (this does not include titles that have not been published yet or are older, rare titles) in your queue at all times for the greatest enjoyment of our service. You may keep the book(s) as long as you'd like, there are no due dates or late fees. When we receive books you have returned in the provided prepaid return mailer, we automatically generate and ship your next order.
When you first add titles to your queue, the system will automatically generate orders until you have the maximum number of titles checked-out your membership allows. The additional titles you add to your queue will be queued up for future orders. When BookLender receives your returned books, the system automatically generates your next available titles into an order. Because inventory continuously fluctuates, books are selected from your queue based on priority and availability. If the system does not find enough available titles to generate your next order, it checks the inventory of our distributor and takes the first available title(s) it finds and places an order. Books that are ordered from our distributor arrive within 24-48 hours and are shipped to you the same day.
The Ship next order Priority Mail button in your queue allows you have your next order shipped Priority Mail (average 1-3 days delivery time) for only $3.50. Your order still comes back Media Mail but will get to you much faster.
BookLender uses the most advanced encryption method available and does not store your credit card number. It's actually safer to use your credit card on the BookLender website than in a restaurant or store!
BookLender's mailing address is 8453-P Tyco Road, Vienna, VA 22182.
BookLender's phone number is 703-748-2390. Office hours are from 8:30am to 5:00pm EST Monday - Friday. Please search the Help Center for answers to most questions before calling.
Because inventory continuously fluctuates, books are selected from your queue based on priority and availability. If the first title in your queue is not available at the time of your next order, the system will work its way down your queue until it finds enough available titles to generate your next order. You can use the Set Sequence padlock to lock the shipping sequence of titles in a series so they do not ship out of order.
Please use the Report Problem link located next to each of your current orders on your Orders page. You will be able to report paperback titles as BookLender shipped this title but I never received it after 14 days from the day they shipped, 7 days for audiobooks. You will be able to report paperback titles as I returned this title but BookLender never received it after 28 days from the day they shipped, 14 days for audiobooks. The reason for these ranges of days is due to the inconsistency in the mail delivery times.
Because the sequence of a series is not always known to BookLender, we created the Set Shipping Sequence function. Simply click on the gray unlocked padlock associated with a title you would like to ship AFTER another title of your choice.
BookLender is committed to keeping your personal information private, safe, and secure. We use Secure Socket Layer (SSL) encryption, the most advanced encryption method available today, to protect all of the account information.
Rare Books are titles BookLender has very limited inventory of and are no longer available through distribution. Normally there is a very long wait for Rare Books.
If someone already has a monthly, annual, or semi-annual membership, a gift certificates can be purchased in $25 increments for that person. The gift certificate can then be applied by the recipient to their membership fees. To purchase a gift certificate for an existing BookLender member, simply use the Buy/Activate Gift link at the top of any page, then click the Buy Gift Certificate link.
BookLender offers multiple membership plans to meet your needs for both Paperbacks and Audiobooks. Membership plans are based on the number of books you can have checked out at a time. This is not the number of books you are limited to each month. There are no limits on the number of books you can rent, only on the number of books you can have checked out at any given time.
Book members are required to return the same number they receive in each order (book members will find a return mailer tucked neatly in one of the books). We do allow members to send back different titles from different orders. If book members fail to return the correct number of titles, there will be a delay until the correct number is received. Audiobook orders are shipped individually and simply need to be returned in the same mailer they were received in. All returns are processed the same day BookLender receives them.