Rent Feedback Rules!: 52 Ways to Listen to Your Stakeholders

Synopsis

It's critical to get feedback from the stakeholders of your business—customers, employees, members, business partners, and more. Whether you are conducting a telephone survey, doing in-depth customer interviews, or taking the pulse of your employees, you'll learn how to prepare questions, run the program, and use the information wisely. Read one rule a week—or all 52 at once! Feedback Rules! is your guide to listening to your stakeholders.

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