Satisfied Customers Tell Three Friend...
Pete BlackshawIn today's Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"-blogs, social networking pages, message boards, product review ...
Human Sigma: Managing the Employee-Cu...
John H. FlemingSix Sigma changed the face of manufacturing quality, creating excellence by reducing variance in finished goods, revolutionizing businesses, and boosting profits. Now, Human Sigma is poised to do the same for sales and service organiz...