Business & Economics - Customer Relations

1-19 of 19

The LUCK Principle: Business Results ...

Geoff Ables

The workplace is being reshaped. Technology is transforming how people interact with each other and with the world around them. The data that organizations must understand is growing at an explosive pace. Customers expect better exper...

Paperback
Published: Dec 2016

Perfect Phrases for Customer Service:...

Robert Bacal

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to...

Paperback
Published: Nov 2010

"I Love You More Than My Dog": Five D...

Jeanne Bliss

"I highly recommend reading this book!" -Tony Hsieh, CEO, Zappos.com Lots of businesses are respected, but only an elite few have passionate, loyal, vocal fans. The kind of customers who not only come back time and time a...

Paperback
Published: Sep 2011

Delight Your Customers: 7 Simple Ways...

Steve Curtin

Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering "superior" service, consumers estimated the number at a mere 8 percent. The problem, according t...

Paperback
Published: Jun 2013

501 Ways to Roll Out the Red Carpet f...

Donna Cutting

It's no secret that companies that deliver one-of-a-kind experiences for their customers create raving fans that return, refer, and clamor for more. As a leader in your organization, you are charged with coming up with unique and exci...

Paperback
Published: Dec 2015

Not My Circus, Not My Monkeys: Why th...

Lance Gibbs

The name of the game in business is to deliver an exceptional customer experience to consumers and clients. But if a company's employee experience is subpar, the customer's experience will also suffer. Lance Gibbs, an authority on bus...

Paperback
Published: Jun 2017

The Fine Print: How Big Companies Use...

David Cay Johnston

A bestselling author's shocking analysis of the many ways we are victimized by corporations  David Cay Johnston, the bestselling author of Perfectly Legal and Free Lunch, is famous for exposing the perfidies of our biggest institutio...

Paperback
Published: Aug 2013

No B.S. Guide to Maximum Referrals an...

Dan S. Kennedy

Millionaire maker Dan S. Kennedy has joined with marketing guru Shaun Buck to help business owners, private practice professionals, and professional marketers start making dollars and cents of their customer referral and retention pra...

Paperback
Published: Mar 2016

Advice from a Call Center Geek: Rethi...

Thomas Anthony Laird

"Advice from a Call Center Geek: Rethinking Call Center Operations is a field manual for the 21st century contact center. Practical, poignant, and funny, Tom dishes out amazing real-world advice that has made his organization suc...

Paperback
Published: Aug 2018

The Poetics of Sales: A Sales Rep’s...

Ernie Lansford

The Poetics of Sales will help you increase sales, margins, and profits if you subscribe to the ideas and concepts within and work to earn what the author calls Celebrated Relationships with your customers. If you do that, you'll have...

Paperback
Published: Jun 2018

Feedback Rules!: 52 Ways to Listen to...

Doug Madenberg

It's critical to get feedback from the stakeholders of your business—customers, employees, members, business partners, and more. Whether you are conducting a telephone survey, doing in-depth customer interviews, or taking the pulse ...

Paperback
Published: Mar 2016

7L: The Seven Levels of Communication...

Michael J. Maher

Can you imagine receiving a referral each and every day? Neither could real estate agent Rick Masters.(7L) The Seven Levels of Communication tells the entertaining and educational story of Rick Masters, who is suffering from a down ec...

Paperback
Published: Apr 2016

Customer Experience: What, How and Wh...

Don Peppers

When it comes to customer experience, Don Peppers is one of the world's most respected authorities. Over the last twenty years he and co-author Martha Rogers have written a series of best-selling books on the subject, collectively sel...

Paperback
Published: Apr 2016

Taking Your Customer Care to the Next...

Nadji Tehrani

Companies spend big money and significant resources to acquire new customers while they tend to give little thought about how to hold onto clients who are heading for the exits. That's a mistake. Businesses need to change their thinki...

Paperback
Published: Aug 2015

Customer Service Tip of the Week: Ove...

Jeff Toister

Reinforce your customer service skills!The best customer service professionals know it takes consistent focus to serve customers at the highest level. Whether you want to deliver world-class customer service or just get back to the ba...

Paperback
Published: Sep 2018

The Service Culture Handbook: A Step-...

Jeff Toister

Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively solve problems, and constantly look for ways to go the extra mile.In short,...

Paperback
Published: Mar 2017

Be Your Customer's Hero: Real-World T...

Adam Toporek

On the front lines of customer service, every day presents new and unexpected challenges - and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Be Your Customer's He...

Paperback
Published: Apr 2015

The Best Therapy Experience®

John Vacovec

The Future of Physical Therapy . . . Today, physical therapists have an identity crisis. While consumers understand what a dentist, plumber, electrician, or massage therapist does, they cannot easily describe a physical therapist. We...

Paperback
Published: Dec 2014

Cracking the Code to Life Insurance S...

Ray Vendetti

The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book....

Paperback
Published: Oct 2015
  • 1-19 of 19

Browse

  • 50% Off - Join Now!
  • Save time, money, shelf space and the environment
  • Large selection of current and past titles
  • Convenience of home delivery (Free Shipping)
  • No due dates or late fees, ever!
  • Sign Up