ITIL® 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates ...

The instant New York Times bestseller, now available in paperback featuring a new chapter from the author.  An NPR Best Book of the Year • A Business Insider Top 20 Business Book of the Year • An Inc. Best Book of the Year ...

"David Kaye's book is crucial to understanding the tactics, rhetoric and stakes in one of the most consequential free speech debates in human history." -- Cory Doctorow, author of Radicalized, Walkaway and Little Brother The...