Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant - there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential fo...

Let's face it, dealing with customers isn't easy. They aren't always right - or even pleasant - but knowing the right words to use can make all the difference. "Powerful Phrases for Effective Customer Service" shares over 70...