Includes a bonus DVD! Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top cus...

The Definitive Guide to Twitter Success Fully Updated and ExpandedFEATURING new statistics, strategies, and case studiesYou're busy and you don't have time to decipher the confusing world of Twitter. In less than two hours, Mark Schae...

This 4 CD set (from a book of same name) came as Schantz's response to a deep calling to create one volume that contained the best of the principles, practices and conscious skills for the leaders of the 21st Century organization. Sc...

BMAKE SURE YOUR FIRST CALL ISN'T YOUR LAST! Everyone in sales knows how to sell -- if they can get to the buyer. But in today's selling climate, the road between seller and buyer is frequently blocked with layer after layer of objecti...

In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadershiplessons behind the global coffee company's comeback In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its fin...

"If you are interested in how Asia became an economic tiger, read The Miracle."—New York Times An international bestseller, The Miracle by business journalist Michael Schuman offers a fascinating exploration of the most m...

12 discs - 16 interviews - all for one low price! Listen to these Market Wizards' interviews on audio cd today! Disc 1. Michael Marcus Disc 2. Bruce Kovner Disc 3. Richard Dennis Disc 4. Paul Tudor Jones and Gary Bielfeldt Disc 5. Ed ...

Most goal setting books require the completion of endless forms, fill in the blanks and free form descriptions requiring a great deal of back end work leaving the person not quite sure where they are in the goal setting process. Goals...

Now a New York Times bestsellerThis program is read by the author. "Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim...

NATIONAL BESTSELLER ** USA Today Bestseller** Los Angeles Times Bestseller ** Wall Street Journal BestsellerA lively and practical guide to sell anything and up your business game from one of the top realtors in the world and costar o...

Atlantic Monthly correspondent Ellen Ruppel Shell uncovers the true cost---in economic, political, and psychological terms---of our penchant for making and buying things as cheaply as possible.

Your projects, programs, and career turn on the difference between "no" and "yes." Yet selling ideas-especially the kinds of ideas that make organizations work-is a skill shrouded in mystery. Part emotional intelli...

For decades, technology encouraged people to squander their time and intellect as passive consumers. Today, technology has finally caught up with human potential. In Cognitive Surplus, Internet guru Clay Shirky forecasts the thrilling...

In this long awaited and eagerly anticipated update, Jeremy Siegel provides his legendary perspective and guidance to an investment world turned upside down.

What do Apple CEO Steve Jobs, comedian Chris Rock, prizewinning architect Frank Gehry, the story developers at Pixar films, and the Army Chief of Strategic Plans all have in common? Bestselling author Peter Sims found that all of them...

"A powerful and penetrating exploration of what separates great companies and great leaders from the rest."-Polly LaBarre, coauthor of Mavericks at WorkWhy are some people and organizations more innovative, more influenti...

Every great team, culture, society, religion, or business that has endured time, adversity, and challenge has always had one thing in common: a set of simple but powerful rules that govern the internal behaviors and expectations of th...

You want maximum business performance? Look under the hood and you'll find your employee culture: it is the power that drives the enterprise engine. To harness that rumbling power you've got to solve the mystery of what an employee cu...

It's happened to the best of us. You have a job opening to fill. You interview a range of qualified candidates and hire the best of the bunch-or so you think. You soon realize that the person who seemed like a perfect fit during the i...

Learn to clear your mind and think like a winner. We all have so much going on. A million different projects, to-do lists longer than your arm. We all worry about things - money, deadlines. With all this buzzing around in our heads it...

In Made in the USA, Vaclav Smil powerfully rebuts the notion that manufacturing is a relic of predigital history and that the loss of American manufacturing is a desirable evolutionary step toward a pure service economy. Smil argues ...

We all want to improve our financial position. In this inspirational and practical guide filled with savvy and sensible advice, Keith Cameron Smith upgrades the listener from coach to first class. If the listener is ready to take the ...

An arsenal of powerful questions that will transform every conversationSkillfully redefine problems. Make an immediate connection with anyone. Rapidly determine if a client is ready to buy. Access the deepest dreams of others. Power Q...

Tens of thousands of readers trust Dan Solin's advice when it comes to investing, managing their 401(k)s, and planning for retirement. Now Solin offers the smartest guide to money management and financial planning yet. From managing y...

Five lectures George Soros delivered at the Central European University in Budapest---which he founded in 1991---distill a lifetime of thinking on finance, capitalism, and open society.

Applied Economics is an accessible guide to how our economic decisions develop. It explains the application of economics to major world problems, including housing, medical care, discrimination, and the economic development of nations...

Applied Economics is an accessible guide to how our economic decisions develop. It explains the application of economics to major world problems, including housing, medical care, discrimination, and the economic development of nations...

A fully revised (4th) edition of the classic introduction to economics from Thomas Sowell, one of America's leading economists. The fourth edition of Basic Economics is both expanded and updated. A new chapter on the history of ec...

A fully revised (4th) edition of the classic introduction to economics from Thomas Sowell, one of America's leading economists. The fourth edition of Basic Economics is both expanded and updated. A new chapter on the history of econo...

There was no single, dramatic event that set the current financial crisis off. A whole series of very questionable decisions by many people, in many places, over a period of years, built up the pressures that led to a sudden collapse ...