Do you ever think you’re the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? Or does your colleague’s abrasive manner rub you the wrong wa...

"Catnip for all the TED fans out there." —Publishers Weekly  "Unimpeachably practical . . . A handy guide for novice and moderately experienced speakers." —Kirkus Reviews "Anderson shares the secrets be...

The political strategists who directed the Clinton campaign's War Room reveal the lessons and secrets from their hard-fought battles -- and how to use these highly effective strategies for success in business and everyday life. James ...

DK Essential Managers: Presenting is the visual guide that gives you all the know-how you need to be a more effective manager. Now newly updated with an all-new graphic approach to explaining key techniques and skills, the best-sellin...

Can you win life's battles without losing yourself? Life is full of trials, and sometimes you need a warrior spirit to overcome them. Award-winning attorney Heather Hansen has spent over twenty years fighting on the battlefields of th...

Art-Write:The Writing Guide for Visual Artists has a single intention: To teach artists how to write about their own artwork. This concise and current career resource is filled with achievable advice on how to write for art promotion...

In this age of social media attacks, constant distraction, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and i...

Make All CommunicationTED-WorthyBecome a far more effective Leader and Communicator By Using Principles Based in NeurobiologyPublic speaking is the original human communication medium. Long before television and radio everything impor...

Rise to the top of your industry through engaging, authentic communication―in person and online Great communication is what separates leaders who make it to the top of their organizations. . What are the secrets to owning the room ...

Now in paperback, revised throughout, with a timely new chapter and title—The original How to Connect in Business in 90 Seconds or Less received praise such as: "Nick Boothman's brilliant stroke is to guarantee that within the ...

The Visual Thinking Workbook is connected to the Visual Thinking book. It's a pre-printed sketchbook in which you see things printed in grey, after which you're invited to copy or trace the drawings or add things to them, through how-...

Nobody likes criticism. Handled poorly, it too often stings and breeds resentment - and most of us try to avoid it at all costs. But criticism - crafted carefully and communicated skillfully - promotes trust and respect, motivates ind...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEPerfect Phrases for Sales Referrals presents hundreds of time-saving tips and ready-to-use phrases you can use to virtually reinvent yourself when it comes to communicating with cli...

'Shawn Callahan is a master at telling stories, applying stories and coaching others in the art of storytelling. This is a delightful book that is hard to put down.' ―Gary Klein, world-leading psychologist and author of Intuition at...

It's About People is a must read book full of practical/time tested examples of good leadership basics. Author Roger Campbell has condensed over 50 years of experience as a coach, athletic director, teacher/mentor, Business person and...

For anyone who has ever felt their voice isn't heard at work. This is a guide on how to empower yourself and others to communicate with people who think, act, and experience things differently than you do, and do so with more confiden...

The secrets to persuading anyone, at work and in life, from a top communication strategist.\r\n\r\nIn the post-fact, deeply divided world we live in, true persuasion is rare. Engaging with people holding differing opinions is rarer st...

Providing feedback to others about their performance isa key developmental experience. But not all feedback iseffective in making the best use of that experience. Thisbook demonstrates how to make the feedback you givemore effective s...

Ask the questions-and get the sale. As a salesperson your product knowledge is extensive, but that's not enough. If you fail to ask the right questions-the ones that uncover a customer's real needs-you will never close the deal. Quest...

Permission granted! Do you feel like you're waiting for something to happen? Waiting and hoping that someone or something will transform your current situation? Many successful leaders find themselves frustrated and stuck. You work ...

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell--and even ruin y...

Learn Everything You Can From Every Type of BossManagers come in all varieties, and unfortunately you don't get to choose your preference. Too often, we find ourselves working for people who are tough to work for, difficult to "d...

BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people w...

Communication Is a Skill That Makes Everything Else Better Have you ever wondered why some people just don’t “get it”? When was the last time you were on the receiving end of a bad communication and thought that you “heard�...

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant - there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential fo...

Let's face it, dealing with customers isn't easy. They aren't always right - or even pleasant - but knowing the right words to use can make all the difference. "Powerful Phrases for Effective Customer Service" shares over 70...

Learn how to avoid making deadly presentation mistakes and sell more of your creative ideas.Sure, you can create brilliant work. But can you sell it?If you want to sell your best creative ideas, you'll need to avoid committing the fiv...

For a lucky few, light conversation at parties and social events is a breeze. For the rest of us, there is Carol Fleming (bestselling author of It's the Way You Say It), who breaks even the shortest bit of small talk into an understan...

Who would imagine that one word could change your life? Introducing the S.H.A.R.E.™ Tools, which together spell the word that leads to positive connections and the success of Revolutionary Conversations. Developed over the course o...

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a cri...