Can you win life's battles without losing yourself? Life is full of trials, and sometimes you need a warrior spirit to overcome them. Award-winning attorney Heather Hansen has spent over twenty years fighting on the battlefields of th...

Art-Write:The Writing Guide for Visual Artists has a single intention: To teach artists how to write about their own artwork. This concise and current career resource is filled with achievable advice on how to write for art promotion...

In this age of social media attacks, constant distraction, and rampant corruption, a high emotional intelligence quotient, or EQ, is more important than ever. Justin Bariso brings the concept of emotional intelligence up to date and i...

An essential guidebook for honing business communication skills...  Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion—for building solid relationsh...

Now in paperback, revised throughout, with a timely new chapter and title—The original How to Connect in Business in 90 Seconds or Less received praise such as: "Nick Boothman's brilliant stroke is to guarantee that within the ...

Nobody likes criticism. Handled poorly, it too often stings and breeds resentment - and most of us try to avoid it at all costs. But criticism - crafted carefully and communicated skillfully - promotes trust and respect, motivates ind...

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEPerfect Phrases for Sales Referrals presents hundreds of time-saving tips and ready-to-use phrases you can use to virtually reinvent yourself when it comes to communicating with cli...

'Shawn Callahan is a master at telling stories, applying stories and coaching others in the art of storytelling. This is a delightful book that is hard to put down.' ―Gary Klein, world-leading psychologist and author of Intuition at...

It's About People is a must read book full of practical/time tested examples of good leadership basics. Author Roger Campbell has condensed over 50 years of experience as a coach, athletic director, teacher/mentor, Business person and...

Ask the questions-and get the sale. As a salesperson your product knowledge is extensive, but that's not enough. If you fail to ask the right questions-the ones that uncover a customer's real needs-you will never close the deal. Quest...

Permission granted! Do you feel like you're waiting for something to happen? Waiting and hoping that someone or something will transform your current situation? Many successful leaders find themselves frustrated and stuck. You work ...

Bullies aren't limited to the playground. These days, they roam our offices and can be found everywhere from break rooms to boardrooms. They don't steal your lunch money, but they can make your work life a living hell--and even ruin y...

Learn Everything You Can From Every Type of BossManagers come in all varieties, and unfortunately you don't get to choose your preference. Too often, we find ourselves working for people who are tough to work for, difficult to "d...

BIFF is a unique, proven way to communicate with difficult people. Using a BIFF (Brief, Informative, Friendly, Firm) response protects you and your reputation when responding to blame, personal attacks, and hostile email from people w...

Communication Is a Skill That Makes Everything Else Better Have you ever wondered why some people just don’t “get it”? When was the last time you were on the receiving end of a bad communication and thought that you “heard�...

Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant - there's no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, colleagues, and bosses is essential fo...

Let's face it, dealing with customers isn't easy. They aren't always right - or even pleasant - but knowing the right words to use can make all the difference. "Powerful Phrases for Effective Customer Service" shares over 70...

For a lucky few, light conversation at parties and social events is a breeze. For the rest of us, there is Carol Fleming (bestselling author of It's the Way You Say It), who breaks even the shortest bit of small talk into an understan...

Who would imagine that one word could change your life? Introducing the S.H.A.R.E.™ Tools, which together spell the word that leads to positive connections and the success of Revolutionary Conversations. Developed over the course o...

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a cri...

"How to Be a Wildly Effective Compliance Officer" teaches compliance professionals the secrets of influence, persuasion and motivation so they can become in-demand business assets.This book is a powerful guide to help practi...

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's construct...

Difficult Conversations made Easy! If getting good results in high-stakes conversations is important to you. If you want the: *self confidence, to speak up in the face of intimidation *self control, to keep your cool and not injure yo...

For some, projecting confidence and credibility is second nature. For others, it seems like a foreign language they'll never learn - until now. Rob Jolles delivers down-to-earth solutions for anyone looking to enhance the most basic n...

Robert Kiyosaki's new book 8 Lessons in Leadership draws from his years at the Merchant Marine Academy at Kings Point and his service in the United Sates Marine Corps. With compelling stories and examples and a engaging way of compari...

Collaborating in the Workplace arms readers with tips to help teams collaborate and create more powerful outcomes. Focusing on the key skills necessary for effective collaboration, along with practical exercises to help improve these ...

Bestselling author Harvey Mackay reveals his techniques for the most essential tool in business--networking, the indispensable art of building contacts.Now in paperback, Dig Your Well Before You're Thirsty is Harvey Mackay's last word...

Meet the World's Largest Career and Networking Site: LinkedIn LinkedIn is dominating the world of business-based networking, yet many of its users don't know how to make the most of it, while others are hesitant to join yet another s...

Loyal employees attract loyal customers.Companies must adapt to evolving expectations and engage their employees in the same way that they engage their customers. Successful business leaders create a culture of listening across their ...