Business & Economics - Industries - Hospitality, Travel & Tourism

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Winner Takes All: Steve Wynn, Kirk Ke...

Christina Binkley

An unprecedented up-close-and-personal look at the trio of tycoons whose high-stakes gambles-in business-make Sin City soar.Steve Wynn. Kirk Kerkorian. Dr. Gary Loveman. The first two are world-famous for their flamboyant, often outra...

Unabridged CD
Published: Mar 2008

Be Our Guest: Perfecting the Art of C...

The Disney Institute

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in h...

Unabridged MP3-CD
Published: May 2015
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