A new guide to business by the best-selling author of The Fred Factor offers an inspirational study of the art of leadership, profiling a number of individuals who demonstrate leadership in their lives regardless of their place in an ...

Whether you want to win that new account or inspire your family and friends, bestselling author and acclaimed speaker Mark Sanborn shows us how to make every performance count.Every day, we are called to perform— at work, at home, i...

Includes a bonus DVD! Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top cus...